This Privacy Policy describes how Haneki ("we," "us," or "our") collects, uses, processes, and discloses your information when you access and use the Haneki platform, including our website located at www.haneki.com.au, our mobile applications, and any other services we provide (collectively, the "Services").
We are deeply committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Information We Collect
We only collect information that is reasonably necessary for us to provide our Services and operate our business effectively.
1.1. Information You Provide Directly
- Account Information: Full name, email, phone number, password, and optionally a profile picture.
- Worker Information: Professional qualifications, certifications, skills, work history, banking details, tax identification, availability, preferred locations, and with explicit consent, sensitive information such as criminal history checks for specific roles.
- Client Information: Company name, business address, contact details, billing information, job requirements, and contact person details.
- Communications: Content of messages sent via email, phone, web forms, or in-app messaging.
- User Content: Job requests, worker profiles, reviews, ratings, and survey responses.
1.2. Information Collected Automatically
- Usage Information: Pages viewed, search queries, jobs applied for or posted, and actions taken on the platform.
- Log Data: IP address, browser type, operating system, referring/exit pages, timestamps, and clickstream data.
- Device Information: Hardware model, operating system version, unique device identifiers, and mobile network information.
- Location Information: With your explicit consent, precise location data for features like nearby job matching.
- Cookies and Similar Technologies: Used to remember preferences, analyse traffic, maintain sessions, and understand user behaviour.
1.3. Information from Third Parties
- Background Checks: With your consent, from third-party providers for identity and criminal history verification.
- Payment Processors: Limited payment confirmation data (e.g., last four digits of a card).
- Social Media: Basic profile information if you log in via Google, Facebook, etc.
- Publicly Available Information: From professional networking sites or public registries to verify or supplement profiles.
2. How We Use Your Information
- To facilitate matching of workers with clients based on skills, availability, and location.
- To process applications, manage postings, handle bookings and payments.
- To enable communication between workers and clients through the platform.
- To maintain, operate, and improve the platform's functionality and user experience.
- To verify identities and conduct background checks (with consent) for platform safety.
- To detect and prevent fraud, abuse, and unlawful activity.
- To send service-related notifications, job alerts, and promotional messages (with opt-out).
- To analyse usage patterns and conduct research for service improvement.
- To comply with legal obligations under Australian law.
3. How We Share Information
- Between Workers and Clients: Profile information visible to relevant parties for job matching; contact details shared once a job is accepted.
- Service Providers: Trusted third parties performing services on our behalf (payment processing, background checks, hosting, analytics).
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
- Aggregated Data: De-identified information shared for business analysis or research.
- Legal Compliance: When required by law, court order, or to protect rights and safety.
- With Your Consent: For any other purpose you explicitly agree to.
4. Cross-Border Disclosure
Your information may be transferred to and processed in countries other than Australia, including the United States where our primary cloud servers are located. We take reasonable steps to ensure overseas recipients handle your personal information consistently with the Australian Privacy Principles.
5. Your Rights
- Access and Correction: Request access to or correction of your personal information by contacting support@haneki.com.au.
- Communications Preferences: Opt-out of promotional emails at any time.
- Location: Disable location tracking through your device settings.
- Cookies: Manage cookie preferences through your browser settings.
- Withdraw Consent: Where processing is based on consent, withdraw it at any time.
- Account Deletion: Contact support@haneki.com.au to request account deletion.
6. Data Security
We implement robust technical and organisational measures including data encryption (in transit and at rest), strict role-based access controls, secure server environments, regular security audits, staff training, incident response plans, and vendor due diligence. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
7. Notifiable Data Breaches
In the event of an eligible data breach likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).
8. Automated Decision-Making
We may use automated processes and profiling to suggest job matches, personalise your experience, and detect fraud. All significant decisions are subject to human oversight. You can contact us to request human review of any automated decision.
9. Children's Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children under 18.
10. Data Retention
We retain personal information for as long as necessary to provide our Services and comply with legal obligations. When no longer needed, we take reasonable steps to de-identify or securely destroy it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and updating the "Last Updated" date. Your continued use of the Services constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy complaint, contact our Privacy Officer:
Email: support@haneki.com.au
Website: www.haneki.com.au
We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.