Legal Notice — Haneki Pty Ltd
Welcome to Haneki. This agreement governs your use of the Haneki Platform and any other services made available through the Platform. By using the Platform, you agree to be bound by this agreement which forms a binding contractual agreement between you, the User, and us, Haneki Pty Ltd.
This agreement is divided into three parts: Part A (All Users), Part B (Workers — individuals offering services for temporary or shift-based work), and Part C (Businesses — seeking to fill temporary or shift-based work positions).
This Platform is not intended for unsupervised use by any person under the age of 18 or any person who has previously been suspended or prohibited from using the Platform. The Platform is intended solely for use by legitimate businesses and individuals seeking temporary or shift-based work. It is strictly prohibited for use by recruiters, staffing agencies, or other intermediaries.
All Users are required to register and receive an Account. You are required to provide personal information such as your email address, name, password, addresses, and phone number. You warrant that all information provided will always be accurate, honest, and up to date. You may not share your Account with any other person. The Company may suspend or cancel your Account at any time for any reason, including failure to comply with this agreement.
Users may upload credentials or documents to their Accounts, but the Company does not verify the accuracy or validity of such credentials. It is the responsibility of the Business to verify the credentials and suitability of any Worker before engaging them for a shift.
As a User, you agree not to: intimidate, harass, or endanger any other User; share your Account; use the Platform for illegal or fraudulent purposes; harm the reputation of the Company; or make any automated use of the Platform. The Company may change features at any time without notice and may cancel your account if you breach these obligations.
By posting content on the Platform, you warrant it is accurate, non-infringing, lawful, and free from harmful code. You grant the Company a perpetual, worldwide, royalty-free licence to use, copy, modify, and adapt any Intellectual Property Rights in Posted Material. The Company may remove any Posted Material at any time without explanation.
To the maximum extent permitted by law, the Company will have no liability if a Business or Worker cancels a Match, or if services cannot be performed due to technical faults or other reasons. The Company may, at its discretion, refund the Matching Fee in certain circumstances.
We may offer or require identity verification using our processes or an external Verification Service. We do not guarantee the accuracy of any Verification Service and you should make your own inquiries as to other Users' identities.
We may use a third-party Online Payment Partner to collect payments. You agree to release the Company from all liability arising from the Online Payment Partner's acts or omissions.
The Platform may have errors or defects, may not always be accessible, messages may not always be delivered promptly, and information may not always be secure or accurate.
The Company retains ownership of all Service Content including text, graphics, logos, design, icons, images, and software. You may make temporary copies solely for the purpose of using the Platform.
The Company accepts no responsibility for third-party content displayed on the Platform and makes no guarantees about its quality, accuracy, or completeness.
Direct complaints to the relevant User first. If unresolved, report to the Company. If you have a dispute with the Company, you agree to enter discussion or mediation for a minimum of 120 days before pursuing other proceedings. The Company is not responsible for resolving disputes between Businesses and Workers.
The Company facilitates introductions between Businesses and Workers and collects a Matching Fee for this service. The Company is not a party to any contract between Businesses and Workers. Total liability is limited to the amount paid on the Platform in the 3 months preceding the event. Nothing in this agreement limits the operation of the Australian Consumer Law.
You agree that Company information and communications between users are confidential. You agree to be bound by the Company's Privacy Policy.
Users may rate and review each other after a Service Experience. Reviews must be true, fair, and accurate. The Company may delete inappropriate Reviews. You may only review Users you have had a direct Service Experience with within the last 12 months.
Either party may terminate an Account at any time for any reason. Upon termination, access to posting tools and other Users' details will be revoked.
You are responsible for the collection and remission of all taxes associated with services you provide or receive through the Platform.
This agreement is governed by the law of the Northern Territory, Australia. Each party submits to the exclusive jurisdiction of the Northern Territory courts. This agreement constitutes the entire agreement between the parties.
Workers must be over 18 or have parental consent. You warrant that you hold any Qualifications you claim. If work involves children, you must maintain a valid working with children check. You are responsible for ensuring uploaded credentials are accurate and must bring original documents to the workplace for verification.
You may browse and apply to Shift Listings. If a Business accepts your Application, you will be notified and can confirm your acceptance, resulting in a Match.
The Platform may direct Shift Listings to you using its matching algorithm. You can view shift details but may not see Business contact details until a Match is made.
If matched, you must provide services as agreed. Payment is arranged directly between you and the Business — the Company is not involved in payment transactions.
While on the Platform and for 12 months after termination, you must not solicit business from any Business you connected with through the Platform, outside of the Platform.
Accepting a Match constitutes a binding contract between you and the Business. The Company has no liability if a Business cancels or fails to honour the agreement.
You may post Shift Listings specifying shift details. All listings must be for genuine, available shifts. Upon a Match, you will be charged a Matching Fee as set out on the Platform. You are responsible for paying the Worker directly — the Company is not involved in shift payment.
Accepting a Worker's Application and their confirmation constitutes a binding contract between you and the Worker.
You must pay the Worker directly per agreed terms. The Matching Fee is non-refundable except at the Company's discretion. Credit card surcharges may apply through our payment partner.
While on the Platform and for 12 months after termination, you must not solicit services from any Worker you connected with through the Platform, outside of the Platform.
You are responsible for verifying the credentials, qualifications, and suitability of any Worker before engaging them. The Company does not guarantee the accuracy of any Worker-provided information.
You must not communicate with a Worker outside the Platform except in the course of arranging or completing a shift agreed through a Match.